Privacy Policy

Your Privacy Matters

At Gasflow, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our gas distribution management platform. Please read this privacy policy carefully.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, company name, and business address
• Business Data: Customer information, inventory records, transaction history, and billing information
• Location Data: GPS coordinates for delivery tracking and route optimization
• Device Information: Device type, operating system, browser type, IP address, and mobile device identifiers
• Usage Data: Log data, feature usage, and interaction with our platform

Automatically Collected Information

When you access Gasflow, we automatically collect certain information including:

• Usage patterns and preferences
• Technical information about your device and connection
• Cookies and similar tracking technologies
• Performance and error reports

How We Use Your Information

We use the information we collect for various purposes:

• Service Delivery: To provide, maintain, and improve Gasflow platform features
• Account Management: To manage your account, authenticate users, and provide customer support
• Business Operations: To process transactions, generate invoices, and manage inventory
• Analytics & Insights: To analyze usage trends and provide business intelligence features
• Communication: To send you updates, newsletters, and important notifications
• Security: To detect, prevent, and address fraud, security risks, and technical issues
• Compliance: To comply with legal obligations and regulatory requirements

Information Sharing

We may share your information in the following circumstances:

• With Your Consent: When you explicitly authorize us to share specific information
• Service Providers: With third-party vendors who perform services on our behalf (cloud hosting, payment processing, analytics)
• Business Partners: With integration partners when you explicitly connect third-party services
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect the rights, property, and safety of Gasflow, our users, and the public

We do not sell your personal information to third parties.

Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data transmitted between your device and our servers is encrypted using TLS/SSL
• Data at Rest: Sensitive data is encrypted in our databases using AES-256 encryption
• Access Controls: Role-based access controls and multi-factor authentication
• Regular Audits: Periodic security assessments and penetration testing
• Compliance: SOC 2 Type II certified and GDPR compliant
• Backups: Daily automated backups with secure storage and disaster recovery

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Active Accounts: Data is retained while your account is active
• Closed Accounts: After account closure, data is retained for 90 days then permanently deleted
• Legal Requirements: Some data may be retained longer to comply with tax, accounting, or legal requirements
• Aggregated Data: Anonymized and aggregated data may be retained indefinitely for analytics

Your Rights and Choices

You have certain rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Export: Download your data in a portable format (CSV, JSON)
• Opt-Out: Unsubscribe from marketing communications
• Restrict Processing: Limit how we use your information

To exercise these rights, contact us at privacy@gasflow.com.

Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session and authentication
• Remember your preferences and settings
• Analyze usage patterns and improve our platform
• Provide personalized content and features

You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.

Children's Privacy

Gasflow is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the platform. Continued use of Gasflow after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices: